7/15/26 Enhancement to EdPortal User Role Processing for ACHIEVE, FastBridge and Panorama Student Success

Last updated: September 1, 2026

Important announcement: Not all schools able to send staff data currently

Please visit this article for the most up-to-date information on data.

On Wednesday, July 15, the Iowa Education Portal (EdPortal) deployed long-awaited programming to honor the end date on staff user role assignments entered in your school's student information system (SIS). This programming removes the user role and link to the application from the user's EdPortal account when the end date on the assignment is past. This impacts ACHIEVE, FastBridge and Panorama Student Success.

If you lost access to ACHIEVE, FastBridge or Panorama Student Success over the summer, the first step is to reach out to your school's SIS manager for assistance with the following:

  • Confirm that the school's SIF agent has been rolled forward to send 2026-27 data. Note: Seeing 2026-27 data in the SIS does not equal sending data.

  • Does the email you use to log into EdPortal match your email in the school SIS? If not, they will need to update the email in EdPortal or the school's SIS, whichever is incorrect, and allow overnight for the data to connect.

  • Do you have a valid role and building assigned in the school SIS with either a future end date or no end date entered on the assignment. Note: With current functionality, the user role may not be picked up by EdPortal if there was an end date entered in the past that was later removed. If EdPortal tells you a role was ended but you don't see an end date in your SIS, here are the two options.

    • Edit existing assignment to enter an end date that is far into the future. Note that once that future date arrives, EdPortal will remove that role from the user's account.

    • End or remove (depending on SIS) the user role that has a captured end date and create a new user role assignment record.

If all of the above are confirmed correct and you still don't have access, please contact the appropriate support team for assistance.

ACHIEVE support: https://achievesupport.happyfox.com/new

FastBridge support: iowafastbridgehelp@renaissance.com

Panorama Student Success support: support_iowa@panoramaed.com