FAQ: Staff are missing from the list (champion, intervention team or group sharing), how do I add them?

Here’s what’s required for a staff member to populate in the list of available champions, intervention team members and group share:

• They must have logged into Student Success at least once. If the user has access to more than one building, they must have navigated to that building within Student Success.

• Overnight refresh must run after the staff member logged in. Note: this is only for others to see the staff member in the list. Users will see themselves in the list upon first login.

• They must have access to the student(s) in Student Success. In other words, they can see the student on their Student's tab. 

  • For a teacher with a classroom user role, this means the student is scheduled into at least one course with the teacher in the district's student information system.

  • For grade level user roles, they will have access to the student if they have access to other students in the same grade level.

  • School user roles have access to all students in the building where they're assigned a role and district user roles have access to all students.