Where do I go for help?

Last updated: July 1, 2026

With three integrated data systems it can be hard to decide where to go for support. Remember that all three have different vendors, programmers and supports. You will receive the quickest response if you start with the right support system. If you are thinking about FAST and Student Success, use the ticket system for the system where you SEE the problem. View the MTSS Systems Support Map for Users for an expanded version of the information below

 

Questions about...

Where to go for support...

A&A account on EdPortal

  • New account setup

  • Updating existing account

  • Troubleshooting access to EdPortal

EdPortal team

  • Please use the directions and tutorials found on the portal login page

  • ed.portal@iowa.gov

  • 515-725-2040

FastBridge system

  • Accessing and using FastBridge

  • Universal screening and progress monitoring assessments

  • Student assessment scores

  • Rosters in FastBridge

  • Troubleshooting issues in FastBridge

FastBridge Knowledge Base

Iowa Resources for FastBridge (Use this first, it’s all written for Iowa users)

FastBridge general resources (Beware that some content specific to rosters and user management are not correct for Iowa users)

Iowa Support Team for FastBridge

Email iowafastbridgehelp@renaissance.com

Important: Support for Iowa users is not available via the Contact Us link nor the chat or phone options. Use of anything except the email address can result in delays or potential misinformation.

Panorama Student Success (MTSS Data System)

  • Access and using Student Success

  • Healthy Indicator and student level reports

  • Rosters in Student Success

  • Intervention tracking

  • Troubleshooting issues in Student Success

Help link in the upper right corner of Student Success


Green Help link in the lower right corner of Student Success

If additional assistance is needed beyond the resources:

  • Click Contact us in the Help popup box

-or-

Not sure?

Choose the support for the location where you see the issue (or where you don’t see what you expect). Otherwise, email support_iowa@panoramaed.com and we’ll help connect you with the appropriate team or resources.